Refund Policy – Services – Welcome to Star Alley

This is the refund and returns policy for services such as book cover design, editorial and general design work, and other paid services. This is NOT the refund and returns policy for products. You can find that HERE.

Refund Policy – Services

Our refund and returns policy lasts 30 days from purchase. If 30 days have passed since your purchase, we can’t offer you a refund.

At Star Alley, we strive to deliver the highest quality design work and services to all of our clients. However, we understand that there may be circumstances in which a client is not fully satisfied with the work that we have provided. If this is the case, we want to do everything we can to make it right.

Our refund policy for unfinished services is as follows:

If a client requests a refund in writing for any reason within 24 hours of purchase, a full refund will be given.
If a client is not satisfied with the uncompleted services at any stage after the first 24 hours of purchase and until the final draft has been approved, they may request a review of their project by our team. This request must be made within 30 days of the delivery of the most recent design. The client agrees to allow the team to propose a solution at this stage. If a solution cannot be agreed upon by both parties, we will offer a partial refund.
If a client requests a refund without requesting a review of their project, or if the request for a refund is made after the 30 day review period has passed, we will not issue a refund.

Our refund policy for finished services is as follows:

If a client is not satisfied with the completed services we have provided, they may request a review of their project by our team. This request must be made within 30 days of the delivery of the final design.
If, after review, our team determines that the design work does not meet the specifications agreed upon in the contract, we will work with the client to revise the design until it meets their satisfaction. If it is not possible to revise the design to the client’s satisfaction, we will offer a partial refund.
If a client requests a refund without requesting a review of their project, or if the request for a refund is made after the 30 day review period has passed, we will not issue a refund.

We want all of our clients to be happy with the work that we do for them, and we will do everything we can to resolve any issues that may arise. If you have any questions about our refund policy, please don’t hesitate to contact us.

Refunds

If you are approved for a refund, then you will receive an email notifying you that your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. You will usually receive the returned funds within 30 days; times may vary.

Late or missing refunds

If you haven’t received a refund within 30 days of request, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at staralleypress@gmail.com.